Specialization in the Business Psychology Program: Customer Experience Design
The “Customer Experience Design” specialization is tailored to the constantly evolving market of advertising, consumer-targeted offers, and the growing demand among companies and sellers for new ways to influence potential buyers.
This specialization is ideal for those interested in marketing, PR, advertising, sales, and building an organization’s brand.
You will gain knowledge in advertising psychology, market research, consumer behavior, brand building, public relations, brand and sales management, as well as working with emotions and conflict. You will develop an in-depth understanding of human behavior in the consumer space and learn to navigate the challenges, opportunities, and risks businesses face when developing and offering products or services.
You will acquire tools to identify and analyze consumer behavior, influence it ethically (without manipulation), support organizations in creating messages that are appealing to customers, and avoid communications that could harm the perception of a product or the company itself.
Added Value of the Specialization
You will be equipped with practical, ethically grounded tools for understanding consumer psychology—an increasingly critical area in modern business strategy.
Graduates of the Business Psychology Bachelor’s program specializing in consumer behavior management will be prepared to work in advertising and PR agencies, consulting firms, employment agencies, SMEs, corporations, client-facing organizations and institutions, customer service offices, advisory and training companies, media outlets, and NGOs.
You may also choose to start your own business.
Additionally, graduates can pursue roles in marketing, advertising and promotion, public relations, project management, sales and direct sales, and in developing and implementing business strategies. These roles may be individual, team-based, or managerial—such as team member, team leader, manager, or consultant.
Moreover, thanks to the skills acquired during the program, graduates will be prepared to independently conduct training sessions on the psychological and economic aspects of consumer behavior for employees, teams, leaders, and companies.
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